StrongMind Services PTY LTD

PrIvacy Policy

Effective Date: 1 January 2026 Last Updated: 25 February 2026

1. Who We Are

StrongMind Services Pty Ltd (“StrongMind”, “we”, “our”, “us”) delivers men’s wellbeing programs, including online and in‑person Men’s Circles, 1:1 support sessions, workshops, and community groups. We are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and protect your information across all StrongMind services and platforms.

2. What Information We Collect

We may collect the following types of personal information:

Contact & Identity Information

  • Name

  • Email address

  • Phone number

  • Age or date of birth

Program Participation Information

  • Registration details for Men’s Circles, workshops, and 1:1 sessions

  • Emergency contact details

  • Relevant wellbeing or personal information you choose to share for safety or support

  • Attendance records

Payment & Administrative Information

  • Billing details processed securely through third‑party providers (e.g., Stripe)

  • Subscription status and payment history

  • Invoices and receipts

Website & Digital Information

  • Website usage data (cookies, analytics, IP address, device information)

  • Form submissions

  • Email interactions (e.g., open rates, replies)

Facilitator or Staff Information

If applicable, we may collect onboarding details for facilitators, contractors, or staff.

3. How We Use Your Information

We use your information to:

  • Deliver StrongMind programs, sessions, and workshops

  • Communicate updates, reminders, resources, and support

  • Maintain participant safety and wellbeing

  • Process bookings, subscriptions, and payments

  • Manage attendance and program logistics

  • Improve our services, content, and participant experience

  • Meet legal, insurance, and compliance obligations

  • Respond to enquiries or feedback

We only collect information that is reasonably necessary for the safe and effective delivery of StrongMind services.

4. How We Store and Protect Your Data

We take your privacy seriously. StrongMind uses:

  • Encrypted systems and secure cloud storage

  • Password‑protected platforms

  • Limited access for authorised staff and facilitators only

  • Regular reviews of digital and operational safety practices

Sensitive information is handled with care and confidentiality, consistent with our Group Agreements and professional standards.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary:

For Program Delivery

  • With StrongMind facilitators or staff involved in your program

  • With co‑facilitators for safety and continuity

For Safety

  • With emergency services if there is an immediate risk of harm

  • With your nominated emergency contact if required

For Operations

  • With trusted service providers (e.g., Stripe, email platforms, website hosting) under strict confidentiality

  • With insurers or legal advisors if required

When Legally Required

  • Court orders

  • Law enforcement requests

  • Compliance obligations

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Withdraw consent for non‑essential data use

  • Request deletion of certain information (subject to legal requirements)

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We will respond to all privacy requests in a timely and respectful manner.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve performance and understand how visitors engage with our content. You can disable cookies through your browser settings, though some features may not function optimally.

8. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:

Email: info@strongmindprograms.com